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Papillon Technology are the market leader in the planning, development & delivery of converged solutions for the call centre environment. Our Cambridgeshire based call centre boasts the latest technology in
telemarketing software and telephony hardware. Furthermore, our call
centre integrates cutting edge
broadband internet and VoIP technology to provide superb telemarketing
solutions. All of the Papillon Technology developed products are used within our campaigns maximising efficiency,
value for money and Return On YOUR Investment!
Our senior multi-disciplinary team of specialists in sales, marketing, IT and telecommunications are able to offer bespoke solutions for your business. We employ excellent
high-calibre experienced agents who are thoroughly briefed and directly involved in the management and feedback of your campaign.
Our general services include the following areas of expertise:
Event Promotion and Enquiry Follow Through
Customer Satisfaction Surveys
Client Retention / Subscription Renewal
Selection and List Brokering
Lead Generation Papillon Technology cold call on your behalf to source valuable prospects for further qualification by your sales team or task our experienced telemarketing consultants with closing your sale over the phone.
All leads that
require immediate action will be forwarded to the client on a daily basis.
Upon completion of the project we will submit a report summarising the
results of the campaign and will include any relevant conclusions or
Appointment Setting -
Papillon Technology understand that the best way to develop a relationship
between two companies is to arrange a face to face
meeting with a senior decision-maker. We
will arrange meetings for the client to present their business model to
the correct person within an organisation. We also understand that these
meetings must be undertaken with the most senior decision-maker possible qualified for need, budget,
timescale, budget authority and technical fit.
will coordinate all diaries and manage the pipeline of appointments for
its Clients. All you need to do is close the sale at the meeting!
Database Cleansing B to B databases typically go out of date by 31% annually and require regular verification. We call at all levels ensuring an accurate database of Decision Makers.
Events Promotion and Enquiry Follow Through Papillon call prospective clients to boost attendance at conferences, seminars and exhibitions. We also follow up enquiries made at the event building the pipeline for future sales.
Market Research Our agents call your entire customer base and analyse your
customer's perception of your products and services, enabling you to make more accurate business decisions and promote
Customer Satisfaction Surveys We are experienced in building customer questionnaires and conducting telephone interviews and statistically representative sample groups.
Client Retention / Subscription Renewal Customers defecting to the competition? Have us call your clients to reduce customer churn or resell the benefits of your products and services.
Selection and List Brokering - Target
databases are the foundation stone of every successful direct marketing
campaign and this is equally true for individual telemarketing campaigns
or a rolling programme. It is important that careful consideration is
given to the market sectors to be included, as this is critical to the
overall success of the campaign.
We are able to source
a number of databases, where segmentation can be completed using SIC
codes, company size or turnover. Alternatively we have relationships with
a number of third party database suppliers enabling segmentation to be
carried out by segments such as hardware platform, key software
applications, databases etc. Upon agreement of the database, the
information will be added to a contact management database (typically
Goldmine). A contact management system is used in order to record the
history of activity for each target account and also to ensure appropriate
call back deadlines are met.
Please call us on +44 (0) 1992 560487 for more information on the services we can provide.
Our Call Centre in
Cambridgeshire boasts the latest technology in Telephony, Campaign
Management and Computer - Automated Dialing solutions
To visit our Call Centre and see the latest technology in action
Click Here or
call us on +44 (0) 1992 560487
team of professional dedicated outbound agents will ensure that you get the
results you need !
your investment by using a Call Centre Services company that employs the
latest technology to achieve greater productivity.
Dialing Solutions using Power Dialer for maximum return on investment.
Sophisticated Inbound Solutions
using Tapi Link for better handling of your customer's Calls.
collection using the latest in Call Scripting Technology and Automation.
Fax and E-mail
Broadcasts using sophisticated CRM technologies.
& Qualitative call campaigns can be accommodated.